Introduction
Welcome to Rocket Resolver! Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information while using our ticketing and issue resolution system, designed for multi-tenancy environments with features such as ticket creation, assignment, commenting, and history tracking.
Information We Collect
When you use Rocket Resolver, we may collect the following types of information:
- Account Information: Name, email address, phone number, and other contact details provided during sign-up.
- System Data: Tickets, comments, history logs, and tenant-specific configurations.
- Usage Data: System performance metrics, feature usage statistics, and error reports.
- Cookies: To enhance user experience and manage sessions.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain Rocket Resolver’s core functionalities.
- Ensure data isolation between tenants using row-level multi-tenancy.
- Enhance the user experience through performance optimization and bug fixes.
- Send notifications and system updates relevant to your account.
Data Protection
Rocket Resolver employs robust security measures to protect your data, including:
- Encryption of data at rest and in transit.
- Role-based access controls for ticket management and system operations.
- Regular security audits and updates to mitigate vulnerabilities.
- Row-level multi-tenancy to ensure strict data isolation between tenants.
Your Rights
You have the right to:
- Access your personal data.
- Request corrections to inaccurate or incomplete data.
- Delete your account and associated data (subject to regulatory requirements).
- Contact us regarding any concerns about data usage or security.
Third-Party Services
Rocket Resolver may integrate with third-party services for enhanced functionality (e.g., email notifications, analytics). These services are subject to their respective privacy policies, and we recommend reviewing them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through our platform or via email to ensure you remain informed.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: contact@alliterators.com